Cookie policy

This Cookie Policy explains how TYDD LTD, trading as TYDD Logistics (“TYDD”, “we”, “us” or “our”), uses cookies and similar technologies on https://tydds.co.uk/ and in connection with our online services.

1. What are cookies?

Cookies are small text files placed on your computer, smartphone or other device when you visit a website. They allow a website to recognise your device and store certain information about your visit.

We may also use similar technologies, including local storage, tracking pixels, software development kits and device identifiers. In this policy, we refer to these technologies collectively as “cookies”.

2. Why we use cookies

TYDD may use cookies to:

• make our website and online services work correctly;
• protect accounts and maintain website security;
• remember your preferences and cookie choices;
• support login, booking and shipment-tracking features;
• understand how visitors use our website;
• identify and correct technical problems;
• improve website performance and user experience; and
• measure advertising or marketing performance, where you have consented.

3. Types of cookies we use

Strictly necessary cookies

These cookies are required for the website and requested services to function. They may support:

• website security;
• account authentication;
• booking and shipment-tracking functions;
• fraud prevention;
• network management;
• load balancing; and
• recording your cookie-consent choices.

Because these cookies are necessary to provide the website or a service you request, they may be used without consent where permitted by law. You can block them through your browser, but parts of the website may then stop working.

Functional cookies

Functional cookies allow the website to remember choices you make, such as your preferred settings, location, language or previously entered information. These cookies are used only with your consent where consent is required.

Analytics and performance cookies

Analytics cookies help us understand how visitors use our website. They may collect information such as:

• pages visited;
• time spent on the website;
• links selected;
• referring websites;
• browser and device type;
• approximate location; and
• technical errors.

We use this information to measure website performance and improve our services. Analytics cookies are not placed unless you have given consent, except where a specific legal exemption applies.

Advertising and targeting cookies

Advertising cookies may be used to:

• measure the effectiveness of advertising campaigns;
• limit how often an advert is displayed;
• understand whether an advert led to an enquiry or booking; and
• display advertising that may be relevant to your interests.

These cookies may be placed by TYDD or an approved third-party advertising provider. We will not use advertising or targeting cookies unless you have given consent.

4. First-party and third-party cookies

First-party cookies are set directly by the TYDD website.

Third-party cookies are set by another organisation whose services appear on or support our website. These may include providers of:

• website analytics;
• embedded maps;
• videos and social-media content;
• payment services;
• live chat or customer support;
• advertising and conversion measurement; and
• security or fraud-prevention tools.

Third-party providers process information according to their own privacy and cookie policies.

5. Cookies used on this website

We review the cookies and similar technologies actually used on the TYDD website and update this policy when they change. Optional cookies (functional, analytics and advertising) are not placed unless you have given consent, except where a specific legal exemption applies. Strictly necessary cookies may be used to operate and secure the site.

6. The TYDD Logistics Driver App

Mobile applications do not always use browser cookies, but they may use similar technologies such as:

• local device storage;
• app identifiers;
• authentication tokens;
• crash-reporting tools;
• analytics software development kits;
• push-notification identifiers; and
• location permissions.

The TYDD Logistics Driver App may use these technologies to:

• keep authorised drivers signed in;
• display assigned jobs;
• synchronise collection and delivery updates;
• support navigation and location-related functions;
• upload signatures, photographs and proof of delivery;
• send operational notifications;
• protect accounts and prevent misuse; and
• identify and fix technical problems.

Where consent or device permission is required, the app will request it before accessing the relevant information or device function. Further information about personal data processed through the app is provided in the TYDD Logistics Privacy Notice.

7. Managing your cookie choices

You may accept all optional cookies, reject all optional cookies, or choose which categories of optional cookies to allow. Strictly necessary cookies cannot normally be disabled through a preference tool because the website requires them to function.

You can change or withdraw your consent at any time through your browser settings. Withdrawing consent will not affect the lawfulness of cookie use that occurred before consent was withdrawn.

8. Browser settings

Most browsers allow you to view, block or delete cookies. Instructions vary by browser and device.

Blocking all cookies may affect website features, including customer accounts, booking functions and shipment tracking.

You can find guidance for your browser through its privacy or help settings.

9. Legal basis

We use strictly necessary cookies where they are required to provide a service requested by you or to operate and secure our online services.

We use functional, analytics, advertising and other non-essential cookies only where we have obtained valid consent or another applicable legal exemption permits their use.

Where information collected through cookies constitutes personal data, it will also be handled in accordance with our Privacy Notice and applicable UK data-protection law.

10. Changes to this Cookie Policy

We may update this Cookie Policy when:

• our website, app or services change;
• we add or remove cookies or technology providers;
• our legal obligations change; or
• we change how information is collected or used.

The latest version will be published on our website with its updated date.

11. Contact us

If you have questions about this Cookie Policy or how TYDD uses cookies, please contact:

TYDD Logistics
Legal company name: TYDD LTD
Email: info@tydds.co.uk
Address: 34 Matthews Close, Snodland, ME6 5FU

For more information about how we process personal data and how to exercise your data-protection rights, please read our Privacy Notice.